Product Announcements / 27 May 2021

Correct any incorrectly tagged sentiment!

As you all may know, for most topics, automated sentiment analysis only offers around 70% accuracy rates. When you discover a post with an incorrect sentiment, you can choose to now correct it especially if your reports should reflect the correct sentiment. This is now possible.
Follow these steps:
  1. Go to Post Stream – the page you read posts. Select the post and hit the menu at the bottom right.
  2. In the popup, you shall see existing sentiment if any, and you may tap or click it to correct the sentiment
Refer to screenshots below.
When you adjust the sentiment of a post, it also gets saved and all analytics including charts and excel downloads will automatically use the corrected sentiment. Having said that, we are also working on improving accuracy rates for sentiment and we shall share more news later.
Try it out now