Privacy Policy
Last Updated: 05 November 2025
Locus Elite recognises the importance of maintaining your privacy. We value your trust and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Locus Elite mobile app, our web platform (https://locus.ae), and any other online or offline services operated by us.
By using our app or website, you agree to this Privacy Policy.
Locus Elite is owned and operated by Locus Elite Computer Software – Sole Proprietorship L.L.C, a UAE-registered establishment under the Abu Dhabi Department of Economic Development (License No: CN-2037675).
1. Information We Collect
1.1 Contact Information
We may collect your name, company name, email address, mobile number, and business address when you create or manage your account.
1.2 Account & Profile Data
When you register in the app or web dashboard, we collect login credentials, search queries, saved topics, and preferences to personalise your experience.
1.3 Billing Information
If you subscribe to paid plans or services, we may collect your billing name and address for invoicing purposes.
We do not collect or store your credit or debit card details. Payments are handled externally by trusted payment processors in accordance with UAE regulations.
1.4 Usage Information
We collect data on how you interact with our app and website — such as IP address, browser type, device model, OS version, pages viewed, and time spent.
1.5 Communications & Feedback
We may store your queries or feedback submitted via email, WhatsApp, Zoom, Microsoft Teams, or other official channels.
1.6 Media Data Sources
If your account connects to external media APIs (for example, X, YouTube, or news data sources), we process that information solely to deliver analytics and reports.
You retain ownership of your source data.
1.7 Cookies & Analytics
We use cookies, Firebase Analytics, and other analytics tools to understand user behaviour and improve performance. You can disable cookies in your browser or device settings.
1.8 App Permissions (Mobile App)
With your consent, the app may request access to:
Notifications: To deliver alerts and updates.
Storage: To save reports or downloaded files locally.
Camera / Gallery (if applicable): Only for in-app uploads or screenshots, never for background collection.
2. How We Collect Information
Directly from you: When you register, create search queries, or contact us.
Automatically: Through cookies, analytics, and app usage logs.
From third parties: Through authorised social media or data integrations you connect.
3. How We Use Your Information
To provide and manage your account and services.
To respond to your requests, questions, or support tickets.
To improve our products, dashboards, and content relevance.
To send you confirmations, service updates, or reports.
To protect our platform against unauthorised access or fraud.
To notify you about new features, offers, or changes (if you opt in).
To comply with UAE legal and regulatory requirements.
4. Sharing of Information
We may share information only as follows:
Service Providers: With vendors helping us host servers, deliver emails, process invoices, or manage analytics (e.g., AWS, Firebase).
Business Partners: With authorised data providers or aggregators under contractual safeguards.
Legal Requirements: If necessary to comply with law enforcement or court orders.
Business Transfers: In case of a merger, acquisition, or sale of assets.
We do not sell, rent, or lease personal data to third parties.
All personally identifiable information will not be stored or shared beyond what is required to deliver our services securely.
5. Data Security
We apply industry-standard security controls, encryption, and access management to protect your information.
However, no online system can be guaranteed completely secure; users share information at their own discretion.
6. Data Retention & Deletion
We retain your data only as long as necessary for operational or legal purposes.
You may request access, correction, or deletion of your data by writing to [email protected].
Upon verification, we will remove your personal data unless retention is required for lawful record-keeping.
7. Email & Notification Opt-Out
You can opt out of marketing communications at any time by emailing [email protected].
We may still send essential transactional updates related to your account or services.
8. Third-Party Links & Integrations
Our app and website may contain links to third-party platforms we do not control.
We encourage you to review their privacy policies before interacting with them.
Locus Elite is not responsible for their data handling practices.
9. Children’s Privacy
Our services are intended for business and professional users.
We do not knowingly collect or store data from individuals under 18 years of age.
10. International Transfers
Your information may be stored on secure servers located within or outside the UAE (for example, AWS cloud regions).
All transfers are made under appropriate safeguards to protect your data.
11. Grievance & Contact
If you have any questions or concerns about this Privacy Policy, please contact:
Grievance Officer:
Name: Harish Medi
Email: [email protected]
We aim to respond to all verified concerns within 30 days.
12. Updates to This Policy
We may update this Privacy Policy periodically to reflect product or legal changes.
Updated versions will be posted on our website and app with the revised “Last Updated” date.
13. Jurisdiction
Your use of the Locus Elite app and website is governed by the laws of the United Arab Emirates.
Any disputes arising under this Policy shall be subject to the exclusive jurisdiction of the courts of Abu Dhabi, UAE.