Terms and Conditions for purchases of ‘Online Services’ from Locus Elite


https://locus.ae ("Site") owned and maintained by Locus Elite Computer Software - Sole Proprietorship L.L.C. (aka Locus Elite), a company established under the laws of Abu Dhabi, and having its registered address at 10th floor, Dar al Salam building, Al Danah, Abu Dhabi, U.A.E. PO Box 22204 (the "Provider"); and

Any organization or individual purchasing Online Services from the website using online payments options made available (the "Customer").

"Charges" means amount shown on the payment page of the website for the Online Services under consideration.

"Customer Confidential Information" means

any information disclosed by the Customer to the Provider during the Term OR at any time before the termination of this Agreement (whether disclosed in writing, orally or otherwise) that at the time of disclosure:

was marked or described as "confidential"; or
should have been reasonably understood by the Provider to be confidential;
"Customer Data" means all data, works and materials: uploaded to or stored on the Platform by the Customer; transmitted by the Platform at the instigation of the Customer; supplied by the Customer to the Provider for uploading to, transmission by or storage on the Platform.

"Intellectual Property Rights" means all intellectual property rights wherever in the world, whether registrable or unregistrable, registered or unregistered, including any application or right of application for such rights

"Online Services" are reports or software subscriptions for media monitoring and analysis services provided by Locus Elite; and purchased on the website https://locus.ae by way of making online payments on the website.

"Original Delivery Date" means the date by which the online service is supposed to be delivered to the Customer. This is indicated clearly in the payment page of the website.


The Customer must pay the Charges to the Provider using any of the online payment options provided by the Provider. Only after the payment is successfully completed, will the Provider deliver the Online Services to the Customer. An invoice for the same will be provided by the Provider.

Cancellation policy
Online Services may be cancelled within twenty-four (24) hours after purchase, if the ordered Online Services were not already delivered by the time such a cancellation request is sent. Cancellation requests have to be sent to [email protected] providing the reference number related to the order.

Refund policy
Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depending on the issuing bank of the credit card. Refunds will be made when an incorrect online service was delivered, and the Provider couldn’t manage to send the correct online service within a week after the Original Delivery Date. Refunds will also be made if the Provider didn’t manage to deliver the online service even after a week of delay after Original Delivery Date.

Delivery policy
Customer will receive confirmation upon delivery of Online Services by email. We use the email provided on the payment page on the website at the time of purchase. Customers can also inquire status of delivery by emailing [email protected] and providing the reference number related to the order. The multiple booking / orders / shipments may result in multiple postings to the cardholder’s monthly statement.

Payment confirmation
Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt of payment.

Provider's confidentiality obligations

The Provider must:

  1. keep the Customer Confidential Information strictly confidential;
  2. not disclose the Customer Confidential Information to any person without the
  3. Customer's prior written consent
    use the same degree of care to protect the confidentiality of the Customer Confidential Information as the Provider uses to protect the Provider's own confidential information of a similar nature, being at least a reasonable degree of care;

    The Provider may disclose the Customer Confidential Information to the Provider's officers, employees, professional advisers, insurers, agents and subcontractors who are bound by a written agreement or professional obligation to protect the confidentiality of the Customer Confidential Information.

No assignment of Intellectual Property Rights
Nothing in this Agreement shall operate to assign or transfer any Intellectual Property Rights from the Provider to the Customer, or from the Customer to the Provider.

All enquiries and notices to be addressed are to be in writing and directed as to [email protected]

All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.

Credit and Debit cards from Visa and Master Card with USD or AED as payment currencies will be accepted for payment.

We will not trade with or provide any services to OFAC and sanctioned countries.

Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.

Cardholder must retain a copy of transaction records and Merchant policies and rules.

User is responsible for maintaining the confidentiality of his account.